Demos

OUR INDUSTRY SOLUTIONS > Health Care

Health Care providers today are faced with multiple challenges, including cost control and reduction in the face of a regulatory environment focused intently on the protection of the privacy of individual health information. TradeHarbor’s voice authentication solutions support providers across the Health Care industry in meeting these challenges.

Healthcare Demos:

• Remote Document Signatures - Essence Healthcare
• Health Savings Account Access - Exante Bank
• Healthcare Insurance Application (Agent Involved) - WellPoint

In the Health Care industry, TradeHarbor’s Voice Signature ServiceSM provides:

• - Legally-Binding Voice Signatures so that Health Care documents can be signed over the telephone or on the Web, for example:
• • Medical information release forms (HIPAA release forms)
  • Electronic prescriptions
  • Prescription refill authorization
• - HIPAA compliance (IVR and Web) – protecting personally identifiable health information, including for example:
• • Access to medical records
  • Pharmacy records
  • Laboratory results
• - Multi-factor authentication to strongly authenticate physicians, pharmacists and other practitioners, as well as payors
• - Strong authentication to enforce single sign-on
• - National Provider Identifier (NPI) authentication – secure the integrity of the use of NPI’s, network/database access, transmission of ePHI, etc.
• - Regional Health Information Organizations (RHIOs) and Health Information Exchanges (HIEs) – network/database access, member access to ePHI, transmission of ePHI, etc.
• - Reduction in live operator / CSR call minutes and costs:
  • Streamlining authentication of the caller’s identity (Member or Provider) while ensuring HIPAA compliance
  • Enabling self-service alternatives for customer service issues and claims adjudication to reduce live operator minutes

In this suite of Flash demonstrations for the Health Care industry, you will see the following scenarios:

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