What is the Voice Signature ServiceSM
Voice Signature Service > What is The Voice Signature ServiceSM?
TradeHarbor’s Voice Signature Service (VSS) is a powerful Web Service that provides ubiquitous, on-demand voice authentication and legally-binding Voice Signatures. The VSS is a unique combination of voice technologies (Speaker Identity Verification, and Automatic Speech Recognition), in a unique Voice User Interface and controlled user dialog to create a secure and cost effective method of verifying the identity of individuals and reducing risk. The Voice Signature ServiceSM (VSS) system provides increased security derived from the capture and analysis of a person’s voice. This security comes in the form of explicit authorization, authentication, and audit trails for a broad range of applications.
Moving beyond what other voice verification engines and applications provide, the VSS incorporates the necessary elements to create a legally-binding transaction and meet the various regulatory requirements for financial transactions:
Authentication
– Is the User who they claim to be?
Authorization
– Is the User cooperating in providing their Voice Signature?
Audit Trail
– Can the transaction be audited at a later date?
The VSS uses proprietary communication and decision support protocols that enable customers to have the functionality of the service up and running in their processing environment (Voice and/or Data) quickly and easily without having to build, manage, or maintain the application or the infrastructure. VSS also enables the organization to implement a consistent approach to authentication across disparate business units/product lines, communication modes (Web, telephone, mobile devices), platforms (Touchtone IVR, Speech-enabled IVR, Live Operator, and Websites/pages) and locations (both owned systems and outside service providers).
The end user interacts with VSS (using existing equipment) to provide their Voice Signature. No specialized equipment is required as Voice Signatures are taken over the telephone, or through a microphone-equipped computer. The Voice Signature ServiceSM enables Requestors (banks, merchants and others) to authenticate users in a remote transaction using their Voice Signature.
The VSS centralized service model enables enrolled Users to provide their Voice Signature for any transaction, with any Requestor, from any phone or computer. The service returns a confidence score to the Requestor that represents the relative assurance that the User is who they claim to be. This enables truly portable, strong authentication and authorization.
The VSS “Federated” approach allows multiple applications for multiple businesses (e.g., banks, merchants, etc.) to benefit from a Users enrollment without requiring that User to re-enroll for each application or business served by the VSS system. In fact, the VSS system can provide Authentication and Signature Services to other organizations, such as Merchants, during Card-Not-Present transactions to drastically reduce credit/debit card fraud.
The cost savings and subjective benefits to financial services organizations, and other requestors, come from several areas:
The Voice Signature Service designed for the new world of Web services and mobility. According to Opus Research - TradeHarbor's "multi-host" strategy is consistent with the best practices they see in the "Recombinant Communications" (RC) implementer community. Opus Research is using the term "Recombinant Communications" (RC) to capture some of the exciting developments they are seeing in the eServices, mobility, communications and customer service domains. Solutions providers use principles akin to "gene splicing" to bring best practices and the efficient elements of existing infrastructure to fulfill new demands in the world of Web services and mobility.
TradeHarbor’s SAS70 Type II certified Data Center and Network Services partner, XIOLINK, is a leading hosting and collocation provider focused on clients that need high-availability. XIOLINK offers proactively managed network connections and custom datacenter space to maintain reliable uptime for critical infrastructure with a 100% uptime guarantee. The facility includes state-of-the-art security, redundancy in all critical systems, an on-site NOC, off-site monitoring, and the facility is staffed by qualified engineers 24/7/365.
